e-Health Services

In an effort to improve information sharing, accessibility, and quality of health services, governments and health organizations are placing greater emphasis on innovative applications such as electronic health records, telehealth, and Internet-based health information.

While these initiatives promise to improve the effectiveness and efficiency of health services, they represent significant investments that require well-grounded user and strategic input.

Phase 5 can assist with any of the following for your e-Health initiatives:

• Market assessment studies to identify and prioritize target opportunities.
• Needs analysis to identify information requirements and features preferred by your users.
• Product development research to test and refine your e-Health service concept before it is launched.
• A branding and communications process to create a clear and competitive position.
• Web development research to ensure that your online information service gets results.
• Performance and customer value measurement, to track whether you are delivering value to the right customers, and whether any adjustments are required to your marketing programs.

We will work with you to develop an original, customized approach based on your objectives, your timelines - and your budget.

Phase 5 has developed a range of innovative methodologies including:

• Expert experience audits
• Usability testing with our portable Real Time Usability LabSM
• Targeted online surveys
• UsatilitySM - A comprehensive online performance measurement solution
• Observational studies
• Virtual and in-person interviews and focus groups
• Performance measurement frameworks

To learn more about our services, please request a presentation outlining Phase 5's e-Health approach. Find out how Phase 5 can ensure your e-Health initiative is a success - contact:

Doug Church
(613) 241-7555 ext. 101