Government
Phase 5 works with a broad range of government clients: departments,
central agencies, and Crown Corporations. We have experience with
federal, provincial and municipal governments, and NGOs.
Phase 5 can assist public service managers and executives in the
following ways:
eGovernment Research and Planning
Phase 5 has unparalleled experience in research and planning to
support the development and management of Government Online initiatives.
We have worked with government "portal" sites such as
ww.gc.ca, multi-department initiatives and individual departmental
Web sites and Intranets.
Phase 5 eGovernment work includes needs assessment, planning, usability
testing, quantitative visitor profiling and performance meaurement.
You can learn about our methodologies in the user experience and
usability section of our Web site.
Service Delivery Channel Optimization
Citizens and stakeholders expect governments to deliver services
in a variety of channels and will often use several channels to
initiate and complete a single transaction. Phase 5 can help you
determine which channels your clients prefer for different types
of interactions and what specific service expectations they have
for telephone, in-person, online and kiosk-based service delivery.
Customer Satisfaction and Service Improvement Research
We work with leading departments and agencies to measure exactly
what matters to their stakeholders and constituents. Our research
helps government clients allocate scarce resources to elements of
their program or service that have the most impact on client satisfaction.
Communications and Social Marketing Research
From tax forms to television advertising and trade show exhibits,
Phase 5 has experience in helping ensure that government communications
provide the right message to the right audience through the right
medium.
For more information
Read our case studies about Phase 5's work for government clients:
Or contact one of our partners to learn how we can help you:
Ottawa:
Carol
Blackie
(613) 241-7555 ext. 102
Toronto:
Michael
Dolenko
(416) 599-7555 ext. 224
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