Phase 5's Privacy Policy
Phase 5 routinely conducts a variety of studies for private and
public sector organizations involving user feedback on a range of
products, services, issues and ideas. The feedback you provide helps
us advise our clients on how to better serve their user-base, be
it through product and service enhancements, or by launching new
programs, wherever relevant. Your feedback is of paramount importance
to us, and we are committed to protecting your privacy and confidentiality.
Professional Market Research Organizations
Phase 5 is a member of the Canadian Survey Research Council, and
we adhere to the standards
established by the Marketing
Research and Intelligence Association (MRIA). These standards
protect the interests and privacy of respondents, and also outline
our responsibilities to our clients. If you have questions or concerns
regarding this statement, please contact us at info@phase-5.com.
What do we do with the information you provide?
Any information you provide will remain entirely confidential and
in no case will we match responses to individuals without your prior
expressed consent. In select circumstances, we will ask for your
email address, however, this information is generally used to inform
you of a prize for participating or to follow-up in the event you
consent to participate in a survey. Your personal information (name,
e-mail address, etc.) will never be shared with any third party
without your expressed consent.
What anonymous information do we collect, and how do we use it?
Unless you provide us with your name, address, e-mail address or
any other personal identifier, all information that we collect is
anonymous. In addition to survey questions, we sometimes use data-tag
software that tells us about the type of computer you are using.
This includes information about the language used by your browser
(English, French, etc.), the time zone (not country or province/state
or town/city) in which you reside, your display settings (800 x
600, or 1024 x 768), and plug-ins (e.g., Acrobat, Flash, etc.) that
you may have installed. This data allows us to create a technographic
profile of our clients' user-base. The information is used to optimize
online offerings (e.g., if the majority of users of a particular
site are found not to have Flash, then the site sponsor would be
advised against using Flash in their site). In all cases where data
tagging software is being used, you will be made aware in advance.
What are our security measures?
Phase 5 has taken extensive physical and virtual security measures
to protect against the unauthorized access, loss, misuse, and alteration
of the information under our control.
If you have any further questions about Phase 5 or our Privacy
Policy, please contact us at:
E-mail: info@phase-5.com
Phone: 613-241-7555
Fax: 613-789-7333
Mail: Phase 5 Consulting
109 Murray Street, Suite 4
Ottawa, Ontario K1N 5M5
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