Building Banking Castles with a UX Drawbridge and CX Moat
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On December 12, 2024, Phase 5 Partners Arnie Guha and Andreas Noe shared their insights in creating seamless digital experiences in the webinar,
Building Banking Castles with a UX Drawbridge and CX Moat
which shares how establishing clear values, roles, and data protections can transform partnerships—building a “UX drawbridge” to attract customers with seamless access and a “CX moat” to retain them with consistent, trusted experiences that foster loyalty.
In this presentation you'll learn to:
Map clear customer journeys to minimize friction and clarify roles.
Define and reinforce partner accountability for seamless service delivery.
Safeguard data privacy, fortifying trust with a “CX moat.”
Leverage technology to create a “UX drawbridge” for smooth, reliable access.
Design scalable, flexible solutions for a cohesive customer ecosystem.
Build win-win partnerships that enhance customer experience.
Download the presentation now.
If you're interested in downloading the webinar recording, click here.
