Customer Experience

Implementing CX in an organization is often complex. We collaborate closely with you to simplify the complexity of building and implementing CX in your organization and help you achieve your CX-related goals in a customizable and scalable way:

  • Generate stakeholder engagement, demonstrate ROI
  • Write strategic & tactical plans with our strategic advisory services
  • Deliver winning experiences with insights into your customers rational and emotional expectations, moments of truth and pain points with our Customer Journey Mapping
  • Measure the performance of your initiatives by gathering customer (VOC) and employee feedback
  • Implement differentiating experiences with our experience design services

Customer Experience: Toolkit

We offer the following solutions to help you manage your Customer Experience:

 

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1

Strategy Development
  • CX Program Audits
  • Strategy Sessions
  • Entreprise-level CX Design
  • Customer Journey Mapping
  • Benchmarking

2

Measurements and Insights
  • Customer Feedback & VOC (Voice of the Customer)
  • Advanced Analytics and Modeling
  • Data Visualization & Dissemination
  • Data Workshops

3

Implementation & Experience Design
  • Ideation Workshops
  • Usability testing
  • Prototyping

4

Alignment with Brand & Culture
  • Stakeholder Interviews
  • Brand and CX Linkage
  • Employee Surveys
  • Workshops

Customer Experience: Case Studies