Impact of the Pandemic on Consumer Financial Services in Canada

How COVID-19 has Impacted Banking, Insurance, and Investing

Based on the results of our July 2020 online survey of household decision-makers in Canada, this study digs in to better understand how consumers' financial outlook has been impacted by the pandemic. It also explores how behaviours have changed, and whether those changes are likely to last.

From there, the report identifies opportunities for Financial Institutions (FIs) to adjust their interactions and experiences for this new and dynamic environment.