Experience Design

Whether you are designing an online shopping experience or an interactive voice response system, we apply rigorous research methods to gain insight on users' mental model to create an effective design strategy.

We help you:

  • Ensure your product is easy to use
  • Ensure the experience leaves a lasting impression on your clients
  • Incorporate best practices into your design with our expertise
  • Test your assumptions against the needs and preferences of your audience

We come up with refined design strategies that are inspired by your users.

Experience Design: Toolkit

We offer the following solutions to create a experience design strategy:

 

computer

1

Needs Assessment
  • Customer journey maps
  • Workflow maps
  • Persona development
  • Focus groups
  • In-depth Interviews

2

Ideation
  • Stakeholder Interviews
  • Content Audits
  • Heuristics Reviews
  • Competitive Reviews

3

Concept Development
  • Card sorting
  • Wireframe development
  • Interactive prototyping
  • Visual design
  • Co-design sessions

4

Validation
  • Lab-based and remote user testing
  • Mobile user testing
  • Immersive virtual reality user testing
  • Online communities