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Customer Experience

Customer Experience Posts

picture of 3 legged stool (where the legs stand for Brand, Culture, and Experience)
Customer Experience Customer Experience CX Customer Experience customer360 Phase 5 Brand+Culture+Experience Importance of Culture customer advocate Post-COVID19
Link to 3 Elements for Creating a Customer Advocate: Post-COVID19
May 22, 2020
3 Elements for Creating a Customer Advocate: Post-COVID19
Like 3 legs on a stool, Brand, Culture, and Experience must work together to create customer ...
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by Andreas Noe
Take 5 with Phase 5 Video Image
Customer Experience Experience Design Videos UX / Design CX User Experience customer centricity Phase 5
Link to Take 5 with Phase 5: The Future of UX & CX
May 1, 2020
Take 5 with Phase 5: The Future of UX & CX
Arnie Guha, PhD, head of our Experience Design Practice discusses the future of User Experience and ...
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by Stephan Sigaud
Illustration of fish showing importance of CX over price in driving customer satisfaction.
Customer Experience CX Customer Experience Blog Phase 5
Link to Study: CX Matters More Than Price (and the data you need to show it)
Mar 19, 2020
Study: CX Matters More Than Price (and the data you need to show it)
Companies often compete on price but customer experience can be more lucrative. See high-level data ...
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by Stephan Sigaud
Customer Experience Customer Experience
Link to Special 2018 CX Day Blog: The Good, The Bad and The Ugly #12
Oct 2, 2018
Special 2018 CX Day Blog: The Good, The Bad and The Ugly #12
Special 2018 CX Day Blog: The Good, The Bad and The Ugly #12
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by Andreas Noe
Customer Experience customer journey mapping
Link to Best practices for Customer Journey Mapping
Sep 24, 2018
Best practices for Customer Journey Mapping
Blog: Best practices for Customer Journey Mapping
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by Steve Hansen
Customer Experience Customer Experience
Link to CX Blog: The Good, The Bad And The Ugly #11
Sep 12, 2018
CX Blog: The Good, The Bad And The Ugly #11
CX Blog: The Good, The Bad And The Ugly #11
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by Andreas Noe
Customer Experience Customer Experience
Link to CX Blog: The Good, The Bad And The Ugly #10
Aug 7, 2018
CX Blog: The Good, The Bad And The Ugly #10
CX Blog: The Good, The Bad And The Ugly #10
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by Andreas Noe
Customer Experience Customer Experience
Link to CX Blog: The Good, The Bad And The Ugly #9
Jul 18, 2018
CX Blog: The Good, The Bad And The Ugly #9
CX Blog: The Good, The Bad And The Ugly #9
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by Andreas Noe
Customer Experience Customer Experience
Link to CX: The Good, The Bad And The Ugly #8
Jul 4, 2018
CX: The Good, The Bad And The Ugly #8
CX: The Good, The Bad And The Ugly #8
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by Andreas Noe
Customer Experience Customer Experience
Link to CX: The Good, The Bad And The Ugly #7
Jun 19, 2018
CX: The Good, The Bad And The Ugly #7
CX: The Good, The Bad And The Ugly #7
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by Andreas Noe
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