Impact of the Pandemic on Consumer Financial Services: Topline US Report

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    How COVID-19 has Impacted Banking, Insurance, and Investing

    Based on the results of our July 2020 online survey of household decision-makers in the United States, this topline report lays the foundation to better understand how consumers' financial outlook has been impacted by the pandemic. It also explores how behaviors have changed, and whether those changes are likely to last.

    From there, the report identifies opportunities for Financial Institutions (FIs) to adjust their interactions and experiences for this new and dynamic environment. 

    Download the topline report here, and then contact us for the full report or a report customized for your business.