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Customer Journey Mapping:​ Driving a Customer Centric Culture from the Outside In

In September, 2021, Phase 5's Andreas Noe and Tanya Fowler of FCT presented:

Customer Journey Mapping:​ Driving a Customer Centric Culture from the Outside In at the Insights Association X Event. 

Download the complete presentation deck, here.
Image of Andreas Noe

Author: Andreas Noe

Andreas H. Noe, MBA, BComm Marketing, is a founding partner of Phase 5 and has more than 30 years of experience in marketing research and consulting. Andreas leads Phase 5’s Customer Experience Practice.