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Episode 3: Survey Innovation: Gamification and Chatbots, Together with Saloni Singh

Listen to survey expert Saloni Singh discuss the newest innovation in survey techniques and how it can assist participation rates and findings.

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Author: Rachel Langer

Rachel Abugov (Langer) is a Senior Account Manager at Phase 5. She is passionate about promoting the value of customer-centric research and developing collaborative relationships with clients to address their business needs. Formerly a Senior Consultant in Phase 5’s UX research practice, Rachel developed a strong understanding of the firm's service offerings. She has also held BD and research roles with start-ups and is a founding organizer of Canada's first UX research conference. Rachel holds a Masters in Sociology degree from Queen’s University.