Adapting UX Practices for the Future of the Interface

The Future of the Interface - 2022 Update

Technology - and the way customers interact with it - is quickly changing and the pace of change is ever accelerating. As UX professionals, whether designers, developers, or researchers, we must ask ourselves how we must adapt to ensure our work remains relevant and effective and produces profitable and sustainable outcomes.

This white paper addresses how we at Phase 5 see the future of the interface evolving, and in this, our 2022 version, we specifically address the impacts of virtual reality and the metaverse. We provide our perspective on the implications of this evolution for UX professionals and the changes we will need to make to the way we work.

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Author: Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s Chief Marketing Officer. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. He has more than 25 years’ experience in Market Research and Customer Loyalty and Experience. A past Board Director of the Insights Association, he has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).

Adapting UX Practices for the Future of the Interface

The Future of the Interface - 2022 Update

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