Banks today face an increasingly complex landscape—navigating economic fluctuations, shifting interest rates, regulatory pressures, and rising competition from fintechs and non-bank financial entities. To combat this, the strongest defense isn’t just better products, it’s also a superior customer experience. Just like medieval castles relied on moats for protection and drawbridges for controlled access, banks must fortify their position with customer loyalty while creating pathways for innovation and growth.
In this webinar, you’ll join Phase 5’s CX and innovation experts Andreas Noe and Steve Hansen, to learn how to build a customer-centric innovation and experience strategy to create a competitive edge, retain customers, and drive sustainable growth that will secure your bank’s future and keep competitors at bay.
What You’ll Learn:
Who Should Attend?
Banking decision-makers in strategy, product, marketing, Customer Experience and insights functions looking to strengthen their innovation and customer experience strategies.
Date: May 8, 2025
Time: 2pm ET
Duration: 45 minutes
Speakers: Andreas Noe, Phase 5 CX Practice Lead; Steve Hansen, Phase 5 Innovation Practice Lead
Host: Stephan Sigaud, Phase 5 CMO