In 2020, Phase 5 conducted a study of over 2,000 North American consumers to better understand how COVID-19 in its early days had affected their attitudes and behaviors related to consumer financial services. In 2021, we returned to the U.S. market with that same study plus a few additional questions given the context and wisdom provided by another year.
We're pleased to announce that the topline report of findings from this new study (and its comparison to previous results) is now available to download. View it today to learn more about how consumers' financial outlook has changed, how their spending plans have changed as a result, and where they are looking for financial products (hint: it isn't necessarily their primary financial institution).
Insights include:
Download the topline report now for an overview of key findings. You can also contact us for the complete study, for a custom report tailored to your organization, or to simply to discuss how data can make your organization more customer-centric.