The Product Development & Management Association (PDMA) will feature Phase 5 partner Steve Hansen in its upcoming webcast, Frequently Encountered Quandaries (FEQs) in "Jobs to be Done" Innovation Research. This space-limited session will provide Innovation and Product Development & Management professionals with practical knowledge and know-how on how to apply and leverage the JTBD framework to succeed in a customer centric way.
Steve has been applying the JTBD framework to business challenges for over a decade. See his 2016 review of Clayton Christensen's book on JTBD, Competing Against Luck, for a sampler of his thinking.
The JTBD perspective is one that encourages product designers and developers to simultaneously consider a broad spectrum of requirements, from the most "narrowly defined" technical specifications, to the more timeless aspect of the rational / emotional need(s) being met by the product or service. When done successfully, innovation will break through consumers' "inertia" because of the strong appeal of the solution offered, both in terms of "ease of switching" (or adopting), and in terms of the ultimate benefit.
In the current environment, pandemic-driven protocols have managed to overcome consumer inertia for many things, including switching to contactless/digital/online everything. However, the products and services that survive in the long term will be the ones that hit the mark across the entire spectrum of design and delivery, from performance against immediate and specific needs, through the entire experience throughout a customer's journey.
Don't miss this opportunity to hear Steve share his latest thoughts on how to apply the JTBD framework in today's world. Register now!