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Aug 18th Webinar: Post-COVID Banking Needs of US Small Business Owners

UpdateView the presentation deck from this webinar

Register now for this free webinar, "Top Banking Needs of American Small Business Owners During & After the Pandemic."  

In partnership with Delvinia (creators of the leading market research panel AskingAmericans), Phase 5 Partner Steve Hansen will present findings from our latest “State of the Small Business Banking Experience” survey.  This proprietary study identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank with respect to innovation, UX, CX and customer centricity. 

The findings will serve as backdrop to discuss how banks need to re-imagine and redesign the small business client experience in order to meet changing needs post-pandemic.  The speakers will also show how using CRIS by Delvinia (an AI-enabled virtual moderator) enabled them to enrich the insights without incurring a lengthy and costly qualitative phase.

Don't miss this opportunity to hear the latest insights about experience redesign for Small Business Banking Clients.

*Canadian version available. Contact us for more details.


Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. Stephan has more than 25 years’ experience in Market Research and Customer Loyalty and Experience and is a Board Director of the Insights Association. He has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).