Register now for this free webinar, "Top Banking Needs of American Small Business Owners During & After the Pandemic."
In partnership with Delvinia (creators of the leading market research panel AskingAmericans), Phase 5 Partner Steve Hansen will present findings from our latest “State of the Small Business Banking Experience” survey. This proprietary study identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank with respect to innovation, UX, CX and customer centricity.
The findings will serve as backdrop to discuss how banks need to re-imagine and redesign the small business client experience in order to meet changing needs post-pandemic. The speakers will also show how using CRIS by Delvinia (an AI-enabled virtual moderator) enabled them to enrich the insights without incurring a lengthy and costly qualitative phase.
Don't miss this opportunity to hear the latest insights about experience redesign for Small Business Banking Clients.
*Canadian version available. Contact us for more details.