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Celebrate CX Day - October 4, 2022

This year marks the 10th anniversary of CX Day, a global celebration recognizing innovation and successes in the customer experience industry. This highly anticipated event is organized and delivered by the Customer Experience Professional Association (CXPA) and will include virtual festivities throughout the day to help connect members of the global CX community.

The day will begin with a "Global Good Morning", featuring CX professionals kicking things off with short video greetings from their unique locations all around the world. After that, choose to participate in webinars, roundtables, and live streaming celebrations such as: 

  • Passport to Customer Loyalty - explore seven best practices for customer loyalty, including personalized experiences, customer journey management, proactive communication, and more
  • Drive Growth Through Game-Changing CX Strategy - case studies demonstrating how customer experience change was created, and the results it generated
  • Getting Sustainable Business Outcomes from Customer Experience - an interactive session on how to provide and present the ROI of CX to your stakeholders
  • The Collaboration Imperative: Joining Forces for an Exceptional CX - how to overcome common challenges that inhibit outstanding CX and best practices for UX and CX to join forces

Don't miss your chance to be a part of this day of learning, connection, and fun. Learn more and register here.

As well, for those of you in Toronto, there will be a special in-person event on October 6th at 1pm. Come and hear global CX leaders Nancy Porte (2022 Chair, CXPA Board of Directors) and Bruce Temkin (Experience Management Visionary and Leader of Qualtrics Institute).  Bruce will virtually present, "The Power of Experience Management for Navigating Uncertain Times." Get tickets here!

About the CXPA:

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. It's mission is to support CX professionals to share, learn, inspire, and grow throughout their entire career.

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. Stephan has more than 25 years’ experience in Market Research and Customer Loyalty and Experience and is a Board Director of the Insights Association. He has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).