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Coming Events: 2021 SMB Insights for Enterprise Marketers

In the coming weeks, B2SB agency Cargo will be presenting and participating in several events, discussing and sharing findings from the 2021 State of SMB (Small & Medium Business) Study conducted in partnership with Phase 5 and based on 2,000 surveys completed by Small Business Owners (SBOs) across the U.S. and Canada.

This thoughtful study delves deep into SBOs' outlook on business within the context of the pandemic as well as their needs & expectations from their suppliers by vertical (e.g. tech, financial services, logistics, etc.), providing a wealth of insights across various categories. As you'll see below, no two events are likely to be identical, nor will findings be presented through the same lens twice.

Below is a list of the next three events (starting this week) so that you can mark your calendar to register and attend:

  • Wednesday, April 14th - B2B Marketing Webinar
    Expect to learn: how to adapt 2021 messaging and marketing, updated acquisition & engagement strategies for the SMB segment, insights into SMB leaders' behaviors and attitudes to inform your go-to market approach (based on North America-level data).

  • Wednesday, May 19th - CMA Partner Webinar
    What moves & inspires SMB's in today's world? Hear more about SMB owners' current needs, as well as their outlook towards the financial, tech, logistics, transportation, and software providers that serve them (based on Canada-level data).

  • May TBD - CMA Virtual Roundtable I
    This event is an opportunity to sit down with an "all-star roundtable cast as they do a deep-dive into the challenges and opportunities that SMBs face every day." Registration opening soon; keep checking back for details and updates.

Don't miss your opportunity to hear the latest insights into the SMB segment, including deeper dives into specific industry verticals.

Cargo is the world's leading Business-to-Small-Business (B2SB) Marketing® agency, connecting big business with small business to drive business results. As part of their mission, they have partnered with us at Phase 5 to keep their finger on the pulse of what is important to this critical segment of the economy (responsible for 44% of North America's GDP!). The 2021 State of SMB Study is the first in a planned series of annual studies of the actions, mindsets, and motivations of the SMB owner/operator.

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. With more than 25 years’ experience in Market Research and Customer Loyalty and Experience, Stephan has been volunteering with both the Customer Experience Professionals Association (as Board member and past Chair of the CXPA Toronto Network) and the Canadian Marketing Association's (as member of the Leaders Network and past co-Chair of the CMA CX Council).