Affectionately known as the Godfather of CX, Bruce Temkin is an Experience Management (XM) visionary and leads the Qualtrics XM Institute, providing thought leadership and training to help organizations around the world master Experience Management.
Register now for this special CXPA Toronto virtual event on October 15th at 1pm E.T., and hear Bruce present "CX Now: Current Realities And Future Opportunities."
As a CXPA Toronto Board Member and Past Chair, Phase 5's own EVP Stephan Sigaud knows the value Bruce Temkin brings to this community. "We are so excited to have Bruce share his expertise and perspective with our members, especially now, as we look ahead to a future that may differ dramatically from the past."
While the pandemic has changed how just about every business operates, it has not lessened the need to understand and cater to evolving customer needs. If anything, CX is more important than ever! However, that doesn't mean that CX professionals should continue down the same paths they followed a short 7 months ago. During this special CXPA event, Bruce will discuss what he's seen during these tumultuous times and what it means for the CX discipline in the future.
More About Bruce Temkin
Prior to Qualtrics, Bruce led Temkin Group, which provided research, advisory and training that helped many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, employees, and partners. He is also CXPA's co-founder and Chairman Emeritus. Prior to Temkin Group, he spent 12 years with Forrester Research during which time he led the company's B2B, financial services, eBusiness, and customer experience practices, and was the most-read analyst for 13 consecutive quarters.
More About the CXPA
The CXPA is the only global not-for-profit professional association dedicated to advancing the practice of customer experience management. It supports the professional development of its members by creating opportunities to connect and collaborate with like-minded professionals for knowledge and skill enhancement, solutions to business challenges and inspiration. Phase 5 is proud to support this outstanding professional organization.
Event registration is available to anyone who is interested, and is a FREE benefit of CXPA Membership. A 20% discount on new individual memberships is available for a limited time using the discount code CXDay20.