Register now for this free webinar, "Creating a Better Small Business Banking Experience for the Post-COVID World." (Canadian market version*)
In partnership with Delvinia (creators of the leading market research panel AskingCanadians), Phase 5 Partner Michael Dolenko will present findings from the first ever “State of the Canadian Small Business Banking Experience” survey. This proprietary study identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank with respect to innovation, UX, CX and customer centricity.
The findings will serve as backdrop to discuss how banks need to re-imagine and redesign the small business client experience in order to meet changing needs post-pandemic. The speakers will also show how using CRIS by Delvinia (an AI-enabled virtual moderator) enabled them to enrich the insights without incurring a lengthy and costly qualitative phase.
Don't miss this opportunity to hear the latest insights about experience redesign for Small Business Banking Clients.
*US version will be presented on August 18th. Visit Phase 5 News regularly or follow us @_Phase5 for updates and event reminders.
