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July 21st Webinar: Creating a Better Post-COVID Banking Experience

Register now for this free webinar, "Creating a Better Small Business Banking Experience for the Post-COVID World." (Canadian market version*)  

In partnership with Delvinia (creators of the leading market research panel AskingCanadians), Phase 5 Partner Michael Dolenko will present findings from the first ever “State of the Canadian Small Business Banking Experience” survey.  This proprietary study identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank with respect to innovation, UX, CX and customer centricity. 

The findings will serve as backdrop to discuss how banks need to re-imagine and redesign the small business client experience in order to meet changing needs post-pandemic.  The speakers will also show how using CRIS by Delvinia (an AI-enabled virtual moderator) enabled them to enrich the insights without incurring a lengthy and costly qualitative phase.

Don't miss this opportunity to hear the latest insights about experience redesign for Small Business Banking Clients.

*US version will be presented on August 18th. Visit Phase 5 News regularly or follow us @_Phase5 for updates and event reminders.


Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s Chief Marketing Officer. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. He has more than 25 years’ experience in Market Research and Customer Loyalty and Experience. A past Board Director of the Insights Association, he has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).