October 19, 2018 - Phase 5 featured in the CMA's 'Top 5 Picks' e-newsletter

Steve Hansen's article from his interview with Michael Dolenko, “Best practices for Customer Journey Mapping," was featured as #3 in today's CMA's Top 5 Picks newsletter:

https://www.the-cma.org/hubs#ufh-i-472224062

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. With more than 25 years’ experience in Market Research and Customer Loyalty and Experience, Stephan has been volunteering with both the Customer Experience Professionals Association (as Board member and past Chair of the CXPA Toronto Network) and the Canadian Marketing Association's (as member of the Leaders Network and past co-Chair of the CMA CX Council).