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Phase 5 Article Featured in Quirk's 'Changing Economy' Special Report

Phase 5 is pleased to share that our Insights article, A Consumer Finance Perspective on the New Normal is featured in the December 1st, 2021 Quirk's Special Report entitled "A Changing Economy". Quirk's selects content contributors who demonstrate thought leadership in consumer or market insights through articles that are timely, relevant, and valuable to their dedicated following of marketing research and insights professionals. We are proud to be included amongst such an esteemed group of industry leaders.

This special report was developed to help brands uncover new behaviors, beliefs, and changes in the economy nearly 2 years into the COVID pandemic. It includes links to a variety of reports, and covers a range of topics from research best practices, to sector specific studies, to the latest research tools. Quirk's aims to pull together the best sources of insights for marketing research leaders to strategically guide their organizations.

Phase 5's featured article is based on the results of our 2021 updated survey of 1,000 household decision-makers in the United States, and a comparison of those results to the 2020 survey. The article explores how consumers' financial behavior and outlook has been impacted by the continuation and evolution of the pandemic, specifically with regards to banking, insurance, and investing. The study examines how behaviors have changed and then changed again, as well as what new attitudes have developed since one year ago. 

To complement our article featured in the Changing Economy Special Report, you can also access the topline report for our 2021 study and learn more about:

  • What proportion of consumers are planning a major purchase in the next 12 months?
  • How are consumers planning to finance those big purchases?
  • When do consumers tend to rely on their Primary Financial Institution, and when do they shop elsewhere?

Contact us to learn more about the above report, or to order your own custom report from the survey's results. 

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. With more than 25 years’ experience in Market Research and Customer Loyalty and Experience, Stephan has been volunteering with both the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association's (as member of the Leaders Network and past co-Chair of the CMA CX Council).