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Phase 5's Stephan Sigaud hosts CXPA Toronto virtual event


May 28, 2020 - CXPA Toronto Hosts First Virtual Event.

175 CX professionals registered to attend a video session on "CX Strategies for Challenging Times," presented by experts Shannon Ballard from Jan Kelley and Roger Pugsley from Pugsley CX Consulting. 

Shannon and Roger shared concrete examples of how to maintain the focus on Customer and Employee Experience during the pandemic, and helped attendees feel a sense of community as we build our collective resilience.

CXPA Toronto holds 3 - 4 professional development and networking sessions each year, attracting world-class speakers and offering innovative and immersive workshops. Toronto-based events are designed to support all levels of Customer Experience maturity, including those with government departments and non-for-profit organizations, corporations in all sectors of private industry, and professional services firms. 

CXPA Toronto is a member of the global CXPA network which counts over 5,000 professionals, has representation in over 70 countries, and offers knowledge resources, online tools, forums and networking support to all members. CXPA is also the author and administrator of the Certified Customer Experience Professional (CCXP) designation.

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. Stephan has more than 25 years’ experience in Market Research and Customer Loyalty and Experience and is a Board Director of the Insights Association. He has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).