Post-COVID Banking Experience Webinar is a CMA Top 5 Pick

In the latest Top 5 Picks newsletter from the CMA, the upcoming webinar, "Creating a Better Small Business Banking Experience for the Post-COVID World" was featured as #5. Phase 5 is pleased to be included in this weekly curation of news and events that impact marketing.

The July 21st webinar will be hosted by Phase 5's Michael Dolenko in partnership with Laura Craig of Delvinia. They will present findings from the recent “State of the Canadian Small Business Banking Experience” study and identify critical factors that drive loyalty among small business owners by surveying their perceptions around innovation, UX, CX and customer centricity. The findings will serve as backdrop to discuss how banks need to reimagine and redesign the experience they deliver, in order to meet clients’ changing needs post-pandemic.

Registration is free.  Don't miss it!


Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. Stephan has more than 25 years’ experience in Market Research and Customer Loyalty and Experience and is a Board Director of the Insights Association. He has also been volunteering with the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association (as member of the Leaders Network and past co-Chair of the CMA CX Council).