Proving the ROI of CX: Turning CX into Measurable Business Value

On January 22, 2026, Phase 5's CX expert Andreas Noe shared how to connect CX investments to real business outcomes

Proving the ROI of CX: Turning CX into Measurable Business Value

In this presentation you'll learn:

1. Why demonstrating CX ROI drives executive alignment and sustained investment. 
2. How to overcome attribution challenges and long-term measurement hurdles. 
3. Real examples of what’s worked (and failed) when proving CX ROI. 
4. Practical ways to start small: key journeys, data sources, and champions.

If you're interested in downloading the webinar recording, click here.