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insights

Navigating the Storm: 7 Tips for Gathering Customer Insights Post-Crisis
August 15, 2025
In the realm of customer experience (CX), the Voice of the Customer (VOC) serves as a vital compass, guiding businesses toward understanding customer ... Read more
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videos

Take 5 with Phase 5, Episode 6: Delivering Actionable Insights
August 22, 2024
Hear Phase 5 VPs Shannon Bennet and Sam Fiorino discuss the importance of making the jump from data to insights, and how to do it effectively. Read more
conferences & webinars

State of CX in Canada​
August 08, 2020
On August 8, 2020, Phase 5's Sam Fiorino and John Bardawill of TMG International presented: State of CX in Canada Download the complete presentation d... Read more
insights

How Industry Associations Can Attract, Retain, And Bring Value To Members Through Market Research
March 19, 2018
The strength of any association is defined by its membership, and when the number of members fall - or the revenue the association generates through t... Read more