Today we join colleagues around the world in celebrating CX Day, a global recognition of the professionals, companies, and communities making customer experience a priority.
At Phase 5, we believe CX is about understanding and meeting expectations and building trust, relevance, and value in every interaction. With customer expectations rising and the number of choices increasing, the organizations that will thrive are those that put the customer at the center of every decision.
CX Day is a chance to reflect on progress, share success stories, and look ahead. Over the past year, we’ve seen companies lean into deeper customer insights, more holistic measurement, and stronger links between brand and experience. We’re proud to partner with them.
As we celebrate CX Day, we want to share the reminder that CX is not a department, it’s a discipline. One that can transform organizations and create sustainable growth when practiced with determination, creativity, and care.
Happy CX Day from all of us at Phase 5!
- Champagne and The Slow Death of CX: A Cautionary Tale
- The Death of CX: Lessons Learned from the Evolution of CRM
- Is Customer Experience Losing Its Strategic Relevance: A Cautionary Outlook
- The Impact of AI on Customer Experience in Financial Institutions (Case Study)
- Helping CDSPI Improve Engagement and Retention (Case Study)
