WEBINAR REPLAY - Proving the ROI of CX: Turning CX into Measurable Business Value

Customer Experience (CX) leaders know that great experiences drive loyalty, advocacy, and growth. But proving it remains one of the biggest challenges. We shared how to connect CX investments to real business outcomes in a live webinar - you can access the recording of the webinar below. 

In this webinar, we share proven frameworks, common pitfalls, and examples from multiple industries that show what works (and what doesn’t) when assessing CX ROI.

This recording is designed to help you turn CX insights into measurable impact and strategic credibility. 

What You’ll Learn: 

• Why demonstrating CX ROI drives executive alignment and sustained investment. 
• How to overcome attribution challenges and long-term measurement hurdles. 
• Real examples of what’s worked (and failed) when proving CX ROI. 
• Practical ways to start small: key journeys, data sources, and champions. 

Speaker 

Andreas Noe, Partner, CX Practice

Download the full recording by filling out the form below.

If you are interested in downloading just the presentation, click here.