We're excited to announce that Phase 5 Partner Arnie Guha and Phase 5 Client Gareth Tuppenney (Director of Digital Experience at the London Stock Exchange Group) will be speaking at the Insights Association’s “X” Event, on June 2nd in Atlanta. Together, they will present
Reuniting with the X: How to Deliver a Winning Experience Across Channels and Constituencies.
This session will discuss how the combination of a globalized market and workplace, along with non-traditional work environments (during COVID-19), have created a perfect framework for the merger of UX, CX and EX. Learnings will be shared from a series of studies conducted with customers, prospects and employees, worldwide. Attendees will take away:
About the Insights Association’s “X” Event – June 2 & 3 in Atlanta
The "X" Event was developed to elevate understanding and appreciation of the different skills applied in UX (User Experience), CX (Customer Experience), HX (Human Experience), EX (Employee Experience), and MRX (Market Research). UX, CX, HX, EX, and MRX, when working collaboratively, ensure that the customer is at the center of key business decisions and driving bottom-line impact throughout the organization.
Presentations from executives at Johnson & Johnson, Amazon, and LexisNexis, as well as Phase 5 will feature perspectives, best practices, and guidance on:
Who Should Attend?