We're excited to share that Episodes 4 and 5 of Smarter Together - a Market Research Podcast by Phase 5 will be released later this month (April 2023). Hosted by Rachel Langer Abugov in conversation with various leaders from our team, clients, partners and professional network, Phase 5's podcast digs into the latest, most innovative, and most inspiring insights we encounter in our work as market research, UX, CX, and innovation experts.
Episode 4, "XM Summit Highlights", features Phase 5 founder and partner Andreas Noe as he describes his experience attending the Qualtrics X4 Summit, a conference focused on experience management. Andreas leads our Customer Experience and Market Insights teams at Phase 5, and his work on leveraging research to create a customer-centric organization was recently published by ESOMAR's Research World.
Episode 5, "Mystery Shopping and Financial Services", features esteemed Phase 5 client and international mobile/cards payment consultant Deborah Baxley. Deborah is a Partner at PayGility Advisors, and is also on the Board of Directors at NYPAY. In her discussion with podcast host Rachel Abugov, Deborah describes her experiences with mystery shopping for financial services, and shares the benefits she has seen clients reap from this strategic exercise.
Got a question or idea you'd like us to explore on our podcast? We'd love to hear it. Contact us!