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Phase 5 is a Sponsor and a Presenter at 2021 NEXT Conference

We are very excited to announce that Phase 5 Partner Steve Hansen will be speaking at the 2021 virtual Insights Association NEXT Conference on Thursday, May 20th. Together with client Nicole Strong, Manager of Customer Insight and Ideation at IPEX, Steve will be presenting:

Co-Creation in a B2B Environment - A New Approach to Customer-Centric Innovation.

Registration is now open for this eagerly anticipated online industry event, for which Phase 5 is also a proud sponsor

In addition to the Phase 5 presentation, NEXT will explore how insights professionals can spot future consumer trends and how we can take a central role in creating cultures of change and evolution. Attendees will discover how innovators at Reebok, Kohler, Raytheon Technologies, Organon, Mars-Wrigley and elsewhere have conceived new frameworks to achieve foresight and become essential in determining the future of their companies and brands.

As well, participants will hear fascinating perspectives on emerging consumer trends and understand how consumer insights must evolve from such acclaimed futurists and consultants as Mark Earls, Erica Dhawan, Don Abraham, Erica Orange, Dave Knox, Lee Carter, and Scott Kirsner.

About the speakers:

Steve is regularly invited to speak at industry events on customer centricity throughout the innovation cycle, and was a lecturer in Innovation in the Peking University Guanghua MBA program. More recently in 2021, he has been a featured presenter at two webinars for product development and innovation professionals: (1) a February PDMA professional development event entitled FEQs in JTBD Innovation Research, and (2) the Insights Association April webinar entitled Jobs to be Done: A Framework for Uncovering Customer Needs

Nicole is a consumer anthropologist who works in innovation at IPEX, a leading manufacturer of thermoplastic pipes and fittings in North America. At IPEX, she owns the new product ideas pipeline and brings customer insight into the product development process. Her team conducts qualitative and quantitative research, facilitates ideation sessions, and utilizes third party suppliers, such as Phase 5, to extend their team. Prior to IPEX, Nicole was a founding member of a CX/UX insight consulting practice.

Written by Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. With more than 25 years’ experience in Market Research and Customer Loyalty and Experience, Stephan has been volunteering with both the Customer Experience Professionals Association (as past Chair of the CXPA Toronto Network) and the Canadian Marketing Association's (as member of the Leaders Network and past co-Chair of the CMA CX Council).