On June 23, 2022, Phase 5 Partners Andreas Noe and Arnie Guha will speak about Integrating UX and CX for the Ultimate Competitive Advantage in a webinar sponsored by the Marketing Research and Intelligence Association (MRIA). You can register here for this event (originally scheduled for May 5, 2022).
In this interview and panel discussion, you'll learn from our experts how to bring the two disciplines of User Experience (UX) and Customer Experience (CX) together in a holistic manner that creates organizational synergies and a "multiplier effect" on performance. Furthermore, Andreas and Arnie will share from their own experience how this approach consistently provides seamless UX and CX that positions businesses to outperform their competitors, create loyal customers, and build brand equity.
More about the speakers:
Andreas Noe, MBA is a founding partner of Phase 5, and leads the Customer Experience and Market Insights teams. He has developed particular expertise in CX strategy, metrics and performance measurement, Voice of the Customer and Customer Experience studies, having conducted many of these for a range of clients for the past 20+ years. Andreas brings deep knowledge of research methods and first-hand insight into understanding and managing customer outcomes. He has led several professional associations as a board member and is a former marketing lecturer at the University of Ottawa.
Arnie Guha, PhD is Phase 5's Chief Innovation Officer and leader of the User Experience Strategy & Design practice. He has worked with a multitude of organizations across many different industries, using data from our qualitative and quantitative studies to create customer-centric experiences that not only improve the course of business (or government), but also strengthen customer relationships in the process. He recently re-released the Future of the Interface paper for 2022, and is also an artist.
The MRIA is a Canadian not-for-profit association representing all aspects of the market research and business intelligence industry. Its mission is "to advocate for integrity, professionalism and thought leadership in the diverse world of research, insights, and analytics". Phase 5 is pleased to be included in this organization's thought leadership efforts. Register now for this June 23rd event!