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Case Studies

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Case Study - Innovation
Identifying Innovation Opportunities for Personal Financial Management
Like its competitors, our client, a major North American financial services company, is investing ...
Case Study - Innovation
Canada Post FlexDelivery™ Development
A key strategic thrust for Canada Post was to build an eCommerce product set catering to emerging ...
Case Study - Customer Experience
NPS in a B2B Environment
Phase 5 conducts a Net Promoter Score (NPS) Tracking Study on the B2B level for a large window and ...
Case Study - Customer Experience
Customer Journey Mapping
An International Aid Organization commissioned Phase 5 to conduct research into the customer ...