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Case Studies

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UX Case Study 1 - Picture1
Case Study - Experience Design
Link to Creating a Roadmap Using our Strategic Devshop Method
Creating a Roadmap Using our Strategic Devshop Method
A global financial services company wished to map out what an ideal customer journey, to help them ...
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Innovation Case Study 2 - Approach
Case Study - Innovation
Link to Identifying Innovation Opportunities for Personal Financial Management
Identifying Innovation Opportunities for Personal Financial Management
Like its competitors, our client, a major North American financial services company, is investing ...
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FlexDelivery
Case Study - Innovation
Link to Canada Post FlexDelivery™ Development
Canada Post FlexDelivery™ Development
A key strategic thrust for Canada Post was to build an eCommerce product set catering to emerging ...
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Case Study - Customer Experience
Link to NPS in a B2B Environment
NPS in a B2B Environment
Phase 5 conducts a Net Promoter Score (NPS) Tracking Study on the B2B level for a large window and ...
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Case Study - Customer Experience
Link to Customer Journey Mapping
Customer Journey Mapping
An International Aid Organization commissioned Phase 5 to conduct research into the customer ...
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