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Qualitative Research at Scale: Using Chatbot-Enabled Surveys
Learn about Phase 5's experience combining a quantitative survey with at-scale qualitative in a ...
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Holistic Experience Management - Deep Dive with Arnie Guha
Learn how & why to implement an integrated approach to UX, CX, and EX design in this interview ...
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VOC Insights Techniques for Better Innovation
Interview with Steve Hansen: Combining Customer Journey Mapping (CJM) and Jobs-to-be-Done (JTBD) ...
Customer Experience CX customer centricity futureoftheinterface Better Customer Experience Steve Hansen Steve Hansen Phase 5 Digital Long Term Success User Experience Arnie Guha UX UX & CX Integrating UX & CX experience for sustainable competitive advantage
UX & CX Should Work Together for a Sustainable Competitive Advantage
Learn about the synergistic opportunities to be found in managing UX & CX holistically to ...
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In-Person Qualitative Research - We're Back at It!
Read about Phase 5 Partner Michael Dolenko's experience and insights from his first in-person ...
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Retaining Affluent & High Net Worth Clients
Financial Services: Read these research-based strategies to attract & retain high net worth ...
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3 Qualities Marketing & Research Leaders Need Now
Inspired by his discussion with The Ortus Club, Stephan Sigaud has identified these traits needed ...
COVID-19 Consumer Behaviour Change COVID-19 Impact Consumer Finance COVID-19 Consumer Behaviour Impact Retail Banking banking industry Consumer Financial Services impact on banking 2020 Consumer Study buyer behavior buyer behaviour discretionary spending personal finance consumer banking statistics Consumer Finance Perspective Consumer discretionary spending trends in consumer banking
A Consumer Finance Perspective on the "New Normal"
Consumer discretionary spending & attitudes have been impacted by COVID. Banking Execs, learn ...
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Post-COVID SMB Banking Needs: The New Normal
2021 SMB Banking Research for Financial Institutions: COVID impacts on small business banking. Read ...
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Research: Top Shipping & Logistics Challenges for SMBs in 2021
Phase 5 & Cargo's market research for Logistic providers serving SMBs. Learn about the top ...