Author Posts

Stephan Sigaud

Stephan Sigaud, MBA, is Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer centricity. With more than 25 years’ experience in Market Research and Customer Loyalty and Experience, Stephan has been volunteering with both the Customer Experience Professionals Association (as Board member and past Chair of the CXPA Toronto Network) and the Canadian Marketing Association's (as member of the Leaders Network and past co-Chair of the CMA CX Council).

Recent Posts

Financial Finance and Banking market research Phase 5 Post-COVID19 Research Studies COVID-19 Consumer Behaviour Change Financial Institutions NYPAY Consumer Financial Services financial outlook
Oct 28th NYPAY Event: Consumers' Changing Financial Outlook
Register now to hear how the pandemic has changed consumers' financial outlook and behavior, and ...
Financial News Finance and Banking COVID-19 Phase 5 New Research Studies COVID-19 Impact Consumer Finance COVID-19 Consumer Behaviour Impact New Whitepaper Wealth Management Retail Banking Insurance future financial concerns Financial Institutions COVID Impact
New Report: COVID Impact on Consumer Financial Services in the US
Financial Institutions: Learn how consumers' financial outlook and behaviors have changed due to ...
Customer Experience Customer Experience News CX Phase 5 Research Studies New Research Studies CMA Top 5 Picks Phase 5 COVID-19 Consumer Behaviour Change COVID-19 Consumer Behaviour Impact CMA Top 5 Picks Newsletter
Phase 5 Study is One of CMA's Top 5 Picks
Our report, "State of CX in Canada - 2020", has been recommended by the CMA.
Financial News Finance and Banking Phase 5 Post-COVID19 SmallBusinessBankingExperience ConsumerBankersAssociation CBA
Consumer Bankers Association Features Phase 5 Report
The "Voice of the Retail Banking Industry" recommends its members read "State of the American Small ...
Experience Design Customer Experience News UX / Design futureoftheinterface New Whitepaper
New Whitepaper: The Future of the Interface
As technology continues to evolve, how will it impact UX and CX? Read our latest paper to ensure ...
COVID-19 Business Impact Post-COVID19 Research Studies Banking Transformed Financial Brand Phase 5 Webinar Jim Marous Phase 5 Webinar jim marous thefinancialbrand Jim Marous article Financial Brand article small business small businesses banking industry
The Banking Industry's Critical Role in Saving Small Businesses
Get the Financial Brand's perspective on the importance of financial institutions' response to the ...
Financial Customer Experience Events Finance and Banking customer centricity customer360 market research customer-centric COVID-19 Business Impact Post-COVID19 Research Studies New Research Studies post-pandemic
Aug 18th Webinar: Post-COVID Banking Needs of US Small Business Owners
Register now to hear the latest findings on effective experience redesign for Small Business ...
Events News CX Phase 5 "COVID19 Business Impact Customer Insights Brand+Culture+Experience post-pandemic Connecting with Customers
Summer Events List - August 5th Update
New Event - August 26th! Check out this UPDATED list of 2020 summer events, and plan to engage with ...
Events News COVID-19 Phase 5 COVID-19 Business Impact New Research Studies post-pandemic Banking Transformed Financial Brand Phase 5 Webinar Jim Marous Phase 5 Webinar jim marous thefinancialbrand
Phase 5 Study Featured in Financial Brand Article
Read why the banking industry plays a critical role in saving small business in this post-COVID ...
Customer Experience Events CX customer centricity customer360 COVID-19 Phase 5 customer-centric post-pandemic CMACX Morning Event Series
Happening August 6th: Phase 5 to Sponsor CMAcx Event
Register now to hear CX Industry Leaders discuss solutions to customer experience challenges during ...