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Post Pandemic

Post Pandemic Posts

Phase 5 Partner Michael Dolenko attending a focus group in 2022
Online Qualitative Research customer-centric New Research Studies post-pandemic Michael Dolenko focus groups post-pandemic qualitative research 2022 qualitative research customer engagement qualitative research in-person qualitative research in-person focus groups fieldwork
Link to In-Person Qualitative Research - We're Back at It!
Apr 27, 2022
In-Person Qualitative Research - We're Back at It!
Read about Phase 5 Partner Michael Dolenko's experience and insights from his first in-person ...
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by Michael Dolenko
Hand sanitizing keyboard
Customer Experience Finance and Banking market research Phase 5 Post-COVID19 Research Studies post-pandemic COVID-19 Consumer Behaviour Change COVID-19 Impact Consumer Finance COVID-19 Consumer Behaviour Impact futureoftheinterface small business small businesses COVID Impact Consumer Financial Services 2020 Consumer Study Financial Services Phase 5 Study New Series Digital Transformation Digital Banking Services small business banking Accelerated Timelines Long Term Success Digital Long Term Success UX Eficiency Memorability Accessibility Discoverability User Experience
Link to Digital Transformation: Accelerated Timelines vs. Long Term Success
Feb 10, 2021
Digital Transformation: Accelerated Timelines vs. Long Term Success
COVID-19 has accelerated digital transformation, but at the risk of good UX principles. Apply Phase ...
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by Arnie Guha Ph.D.
In Partnership With Logo
Customer Experience CX customer centricity COVID-19 Business Impact Customer Insights Post-COVID19 post-pandemic COVID Impact In Partnership With Better Customer Experience voice of the customer
Link to How to Create a Better Customer Experience in 2020
Oct 29, 2020
How to Create a Better Customer Experience in 2020
CX is even more important in 2020. See how it's evolving and how it can help your business with ...
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by Phase 5
Three Legged Stool: Brand, Culture, Customer Experience and their role in creating a customer advocate post COVID-19
Customer Experience customer journey mapping COVID-19 Business Impact Brand+Culture+Experience Importance of Culture customer advocate Post-COVID19 post-pandemic Three Legged Stool Role of Brand brand promise
Link to The Role of Brand in Customer Advocate Creation: Post COVID
Jul 15, 2020
The Role of Brand in Customer Advocate Creation: Post COVID
Post #2 in our Three Legged Stool series explores how Brand Promise works with Culture and Customer ...
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by Andreas Noe
Jobs-To-Be-Done customer centricity COVID-19 Business Impact New Reality Post-COVID19 OpportunityMap Post-secondary Institutions post-pandemic
Link to Post-Pandemic Advice for Universities & Colleges
Jun 19, 2020
Post-Pandemic Advice for Universities & Colleges
COVID-19 has changed customer behavior. See how insights and an opportunity map can be used to ...
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by Robert Vagi
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