Phase 5

Phase 5 Posts

customer360 Blog Phase 5 Customer Insights Post-COVID19 Connecting with Customers Emotional Connections
Emotionally Connecting with Your Customers Matters
Emotional connections with customers increase profitability. See Phase 5’s Framework for ways to ...
Customer Experience Customer Experience CX Customer Experience customer360 Phase 5 Brand+Culture+Experience Importance of Culture customer advocate Post-COVID19
3 Elements for Creating a Customer Advocate: Post-COVID19
Like 3 legs on a stool, Brand, Culture, and Experience must work together to create customer ...
Customer Experience Experience Design Videos UX / Design CX User Experience customer centricity Phase 5
Take 5 with Phase 5: The Future of UX & CX
Arnie Guha, PhD, head of our Experience Design Practice discusses the future of User Experience and ...
COVID-19 Phase 5 COVID-19 Business Impact Customer Insights New Reality
Preparing for a New Customer Reality
COVID-19 has changed customer behavior. See why customer insights are needed to help businesses ...
market research Phase 5 "COVID19 Business Impact
Covid-19 Business Impact: A Time For Market Research?
COVID-19 is impacting behaviour and business dramatically. Read Phase 5's perspective on common ...
Customer Experience CX Customer Experience Blog Phase 5
Study: CX Matters More Than Price (and the data you need to show it)
Companies often compete on price but customer experience can be more lucrative. See high-level data ...