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2020 Consumer Study

2020 Consumer Study Posts

2021 spelled out in masks
COVID-19 Consumer Behaviour Change COVID-19 Impact Consumer Finance COVID-19 Consumer Behaviour Impact Retail Banking banking industry Consumer Financial Services impact on banking 2020 Consumer Study buyer behavior buyer behaviour discretionary spending personal finance consumer banking statistics Consumer Finance Perspective Consumer discretionary spending trends in consumer banking
Link to A Consumer Finance Perspective on the "New Normal"
Nov 17, 2021
A Consumer Finance Perspective on the "New Normal"
Consumer discretionary spending & attitudes have been impacted by COVID. Banking Execs, learn ...
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by Steve Hansen
Social Distancing Floor Sign
market research Post-COVID19 Research Studies B2SB thecargoagency SmallBusinessBankingExperience small business small businesses marketing to small businesses impact on banking 2020 Consumer Study small business banking 2021 SMB Insights State of SMB 2021 Study 2021 SMB Study improve nps SMB Michael Dolenko SMB banking Support Small Business Banking NPS Scores Supporting Small Business Capital Needs Analysis
Link to Post-COVID SMB Banking Needs: The New Normal
Oct 25, 2021
Post-COVID SMB Banking Needs: The New Normal
2021 SMB Banking Research for Financial Institutions: COVID impacts on small business banking. Read ...
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by Michael Dolenko
Small Business Owner / Consumer at work
Innovating customer centricity data analytics market research Phase 5 customer-centric COVID-19 Business Impact Research Studies COVID-19 Impact Consumer Finance small business small businesses Consumer Financial Services 2020 Consumer Study Digital Transformation Digital Banking Services Reinventing Small Business Banking innovation Digital Long Term Success cargo agency Digital Transformation Trends & Techniques small business technology consumer expectations telecommunications to small businesses logistics to small businesses
Link to Digital Transformation: Why Treat Consumers & SBO Customers Differently (and How)
Apr 22, 2021
Digital Transformation: Why Treat Consumers & SBO Customers Differently (and How)
Phase 5 studies demonstrate how Small Business Owners have different needs and expectations of ...
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by Steve Hansen
Hand sanitizing keyboard
Customer Experience Finance and Banking market research Phase 5 Post-COVID19 Research Studies post-pandemic COVID-19 Consumer Behaviour Change COVID-19 Impact Consumer Finance COVID-19 Consumer Behaviour Impact futureoftheinterface small business small businesses COVID Impact Consumer Financial Services 2020 Consumer Study Financial Services Phase 5 Study New Series Digital Transformation Digital Banking Services small business banking Accelerated Timelines Long Term Success Digital Long Term Success UX Eficiency Memorability Accessibility Discoverability User Experience
Link to Digital Transformation: Accelerated Timelines vs. Long Term Success
Feb 10, 2021
Digital Transformation: Accelerated Timelines vs. Long Term Success
COVID-19 has accelerated digital transformation, but at the risk of good UX principles. Apply Phase ...
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by Arnie Guha Ph.D.
Apps on a phone to reflect the digital transformation
Customer Experience UX / Design CX customer360 market research Phase 5 customer-centric COVID-19 Business Impact Customer Insights Research Studies Emotional Connections COVID-19 Consumer Behaviour Change COVID-19 Consumer Behaviour Impact COVID Impact Better Customer Experience 2020 Consumer Study Phase 5 Study New Series Digital Transformation The User Confidence Test
Link to Digital Transformation: The User Confidence Test
Dec 15, 2020
Digital Transformation: The User Confidence Test
Digital transformation is happening. Avoid "channel inertia" with the User Confidence Test, and by ...
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by Stephan Sigaud
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