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Customer Centricity

Customer Centricity Posts

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Digital Transformation: Why Treat Consumers & SBO Customers Differently (and How)
Phase 5 studies demonstrate how Small Business Owners have different needs and expectations of ...
Customer Experience CX customer centricity COVID-19 Business Impact Customer Insights Post-COVID19 post-pandemic COVID Impact In Partnership With Better Customer Experience voice of the customer
How to Create a Better Customer Experience in 2020
CX is even more important in 2020. See how it's evolving and how it can help your business with ...
Jobs-To-Be-Done customer centricity COVID-19 Business Impact New Reality Post-COVID19 OpportunityMap Post-secondary Institutions post-pandemic
Post-Pandemic Advice for Universities & Colleges
COVID-19 has changed customer behavior. See how insights and an opportunity map can be used to ...
Customer Experience Experience Design Videos UX / Design CX User Experience customer centricity Phase 5
Take 5 with Phase 5: The Future of UX & CX
Arnie Guha, PhD, head of our Experience Design Practice discusses the future of User Experience and ...
Online Research customer centricity "COVID19 Business Impact Online Qualitative Research customer-centric
Benefits of Online Qualitative Research in 2020
Online qualitative research offers many benefits, not only during COVID-19. Read why you should ...
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Video: Phase 5's Data Scientist Rob Vagi on Data Audits
Video: Phase 5's Data Scientist Rob Vagi on Data Audits