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Customer Centricity

Customer Centricity Posts

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Link to Key Highlights from the Financial Brand Forum: A Conversation with Stephan Sigaud
Jun 4, 2024
Key Highlights from the Financial Brand Forum: A Conversation with Stephan Sigaud
Key Highlights from the Financial Brand Forum: A Conversation with Stephan Sigaud
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by Steve Hansen
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CX Customer Centricity customer centricity Customer Insights Integrating UX & CX recession proofing recession proofing with CX insights Andreas Noe Optimize CX in a downturn focus on the customer
Link to Anticipating a Downturn? Pause, Pivot, and Optimize your CX
Nov 21, 2023
Anticipating a Downturn? Pause, Pivot, and Optimize your CX
Leveraging CX in a possible downturn - Read this Q&A with Andreas Noe, Phase 5 Founding Partner ...
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by Stephan Sigaud
Woman Executive
Customer Experience customer journey mapping customer centricity market research customer-centric Market Research Business Insurance research techniques customer-centric approach FCT customer victory circle insurance industry marketing customer journey maps customer-centric business customer-centric company CJM research
Link to Using CJM Research to Help Create a Customer-Centric Organization
May 23, 2023
Using CJM Research to Help Create a Customer-Centric Organization
Read how customer journey mapping research generated insights that enabled FCT to become more ...
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by Andreas Noe
Person counting coins
CX Customer Centricity customer centricity customer-centric Innovation Research customer-centric approach recession proofing growth strategies for recession pricing and trade-off research positioning research pricing research doug church economic decline competitive advantage
Link to Leveraging a Recession for Growth?!?
Apr 26, 2023
Leveraging a Recession for Growth?!?
Read the 2nd article in the Phase 5 series about how businesses can become more future-proof by ...
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by Doug Church
person making a purchase using a mobile phone
customer centricity customer-centric New Research Studies small business small businesses Financial Institutions marketing to small businesses Financial Services Phase 5 Study Reinventing Small Business Banking small business banking 2021 SMB Insights State of SMB 2021 Study small business owner SMB Market SMB SMB banking Support Small Business Supporting Small Business financial services industry study 2022 study 2022 SMB Study SMB segment customer-centric approach SMB customers SMBs Financial Service Small Business Study Small Business Research small business market research
Link to What Financial Services Do SMBs Need? How Should They Be Delivered?
Oct 17, 2022
What Financial Services Do SMBs Need? How Should They Be Delivered?
Request for Participation from the Financial Services industry. Help determine research content for ...
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by Steve Hansen
People collaborating to develop UX
Customer Experience CX customer centricity futureoftheinterface Better Customer Experience Steve Hansen Steve Hansen Phase 5 Digital Long Term Success User Experience Arnie Guha UX UX & CX Integrating UX & CX experience for sustainable competitive advantage
Link to UX & CX Should Work Together for a Sustainable Competitive Advantage
May 26, 2022
UX & CX Should Work Together for a Sustainable Competitive Advantage
Learn about the synergistic opportunities to be found in managing UX & CX holistically to ...
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by Stephan Sigaud
Fancy house overlooking private pool
customer journey mapping customer centricity Financial Institutions Financial Services Digital Transformation consumers financial services high net worth clients financial services industry client journey jtbd
Link to Retaining Affluent & High Net Worth Clients
Apr 21, 2022
Retaining Affluent & High Net Worth Clients
Financial Services: Read these research-based strategies to attract & retain high net worth ...
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by Steve Hansen
Small Business Owner / Consumer at work
Innovating customer centricity data analytics market research Phase 5 customer-centric COVID-19 Business Impact Research Studies COVID-19 Impact Consumer Finance small business small businesses Consumer Financial Services 2020 Consumer Study Digital Transformation Digital Banking Services Reinventing Small Business Banking innovation Digital Long Term Success cargo agency Digital Transformation Trends & Techniques small business technology consumer expectations telecommunications to small businesses logistics to small businesses
Link to Digital Transformation: Why Treat Consumers & SBO Customers Differently (and How)
Apr 22, 2021
Digital Transformation: Why Treat Consumers & SBO Customers Differently (and How)
Phase 5 studies demonstrate how Small Business Owners have different needs and expectations of ...
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by Steve Hansen
In Partnership With Logo
Customer Experience CX customer centricity COVID-19 Business Impact Customer Insights Post-COVID19 post-pandemic COVID Impact In Partnership With Better Customer Experience voice of the customer
Link to How to Create a Better Customer Experience in 2020
Oct 29, 2020
How to Create a Better Customer Experience in 2020
CX is even more important in 2020. See how it's evolving and how it can help your business with ...
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by Phase 5
Jobs-To-Be-Done customer centricity COVID-19 Business Impact New Reality Post-COVID19 OpportunityMap Post-secondary Institutions post-pandemic
Link to Post-Pandemic Advice for Universities & Colleges
Jun 19, 2020
Post-Pandemic Advice for Universities & Colleges
COVID-19 has changed customer behavior. See how insights and an opportunity map can be used to ...
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by Robert Vagi
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