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Blog Articles

Blog Articles Posts

Photo of emoji to support article about Emotional Connection with Customers
customer360 Blog Phase 5 Customer Insights Post-COVID19 Connecting with Customers Emotional Connections
Link to Emotionally Connecting with Your Customers Matters
Jun 24, 2020
Emotionally Connecting with Your Customers Matters
Emotional connections with customers increase profitability. See Phase 5’s Framework for ways to ...
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by Suzie Goan
Illustration of fish showing importance of CX over price in driving customer satisfaction.
Customer Experience CX Customer Experience Blog Phase 5
Link to Study: CX Matters More Than Price (and the data you need to show it)
Mar 19, 2020
Study: CX Matters More Than Price (and the data you need to show it)
Companies often compete on price but customer experience can be more lucrative. See high-level data ...
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by Stephan Sigaud
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Market Insights Uncategorised Blog data analytics
Link to Unpacking the Hype: Making Sense of Predictive Analytics, Machine Learning and AI in Market Insights
Jan 7, 2020
Unpacking the Hype: Making Sense of Predictive Analytics, Machine Learning and AI in Market Insights
Unpacking the Hype: Making Sense of Predictive Analytics, Machine Learning and AI in Market Insights
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by Robert Vagi
stlm-logo
Market Insights Blog Retail
Link to Phase 5 Helps St. Lawrence Navigate Changing Retail Landscape
Oct 4, 2019
Phase 5 Helps St. Lawrence Navigate Changing Retail Landscape
Phase 5 Helps St. Lawrence Navigate Changing Retail Landscape
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by Michael Dolenko
making-the-most-of-your-data-300x169
News customer centricity customer360 data audit Blog data analytics
Link to Video: Phase 5's Data Scientist Rob Vagi on Data Audits
Sep 12, 2019
Video: Phase 5's Data Scientist Rob Vagi on Data Audits
Video: Phase 5's Data Scientist Rob Vagi on Data Audits
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by Robert Vagi
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