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Customer360

Customer360 Posts

Apps on a phone to reflect the digital transformation
Customer Experience UX / Design CX customer360 market research Phase 5 customer-centric COVID-19 Business Impact Customer Insights Research Studies Emotional Connections COVID-19 Consumer Behaviour Change COVID-19 Consumer Behaviour Impact COVID Impact Better Customer Experience 2020 Consumer Study Phase 5 Study New Series Digital Transformation The User Confidence Test
Link to Digital Transformation: The User Confidence Test
Dec 15, 2020
Digital Transformation: The User Confidence Test
Digital transformation is happening. Avoid "channel inertia" with the User Confidence Test, and by ...
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by Stephan Sigaud
Photo of emoji to support article about Emotional Connection with Customers
customer360 Blog Phase 5 Customer Insights Post-COVID19 Connecting with Customers Emotional Connections
Link to Emotionally Connecting with Your Customers Matters
Jun 24, 2020
Emotionally Connecting with Your Customers Matters
Emotional connections with customers increase profitability. See Phase 5’s Framework for ways to ...
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by Suzie Goan
picture of 3 legged stool (where the legs stand for Brand, Culture, and Experience)
Customer Experience Customer Experience CX Customer Experience customer360 Phase 5 Brand+Culture+Experience Importance of Culture customer advocate Post-COVID19
Link to 3 Elements for Creating a Customer Advocate: Post-COVID19
May 22, 2020
3 Elements for Creating a Customer Advocate: Post-COVID19
Like 3 legs on a stool, Brand, Culture, and Experience must work together to create customer ...
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by Andreas Noe
making-the-most-of-your-data-300x169
News customer centricity customer360 data audit Blog data analytics
Link to Video: Phase 5's Data Scientist Rob Vagi on Data Audits
Sep 12, 2019
Video: Phase 5's Data Scientist Rob Vagi on Data Audits
Video: Phase 5's Data Scientist Rob Vagi on Data Audits
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by Robert Vagi
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