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Cx

Cx Posts

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Customer Experience CX customer centricity COVID-19 Business Impact Customer Insights Post-COVID19 post-pandemic COVID Impact In Partnership With Better Customer Experience voice of the customer
Link to How to Create a Better Customer Experience in 2020
Oct 29, 2020
How to Create a Better Customer Experience in 2020
CX is even more important in 2020. See how it's evolving and how it can help your business with ...
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by Phase 5
Icon representing new research studies and analysis to support Post-COVID19 business plans by Phase 5
Customer Experience UX / Design CX market research "COVID19 Business Impact Customer Insights New Reality Post-COVID19 Research Studies
Link to COVID Update: New Research Studies Underway
May 28, 2020
COVID Update: New Research Studies Underway
More than ever, it’s important to keep your decisions founded in data to reduce risk and increase ...
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by Stephan Sigaud
picture of 3 legged stool (where the legs stand for Brand, Culture, and Experience)
Customer Experience Customer Experience CX Customer Experience customer360 Phase 5 Brand+Culture+Experience Importance of Culture customer advocate Post-COVID19
Link to 3 Elements for Creating a Customer Advocate: Post-COVID19
May 22, 2020
3 Elements for Creating a Customer Advocate: Post-COVID19
Like 3 legs on a stool, Brand, Culture, and Experience must work together to create customer ...
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by Andreas Noe
Take 5 with Phase 5 Video Image
Customer Experience Experience Design Videos UX / Design CX User Experience customer centricity Phase 5
Link to Take 5 with Phase 5: The Future of UX & CX
May 1, 2020
Take 5 with Phase 5: The Future of UX & CX
Arnie Guha, PhD, head of our Experience Design Practice discusses the future of User Experience and ...
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by Stephan Sigaud
Illustration of fish showing importance of CX over price in driving customer satisfaction.
Customer Experience CX Customer Experience Blog Phase 5
Link to Study: CX Matters More Than Price (and the data you need to show it)
Mar 19, 2020
Study: CX Matters More Than Price (and the data you need to show it)
Companies often compete on price but customer experience can be more lucrative. See high-level data ...
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by Stephan Sigaud
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