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CX UX Eficiency UX UX & CX Integrating UX & CX AI & CX phase 5 webinar
Link to Deep Dive: The Top 10 Ways to Bring UX & CX Closer Together
Sep 21, 2023
Deep Dive: The Top 10 Ways to Bring UX & CX Closer Together
Learn how to get your organization to prioritize customers in order to transcend competing ...
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by Stephan Sigaud
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market research Market Research Business Quirk's Quirk's Event NYC 2023 key takeaways from Quirk's 2023 MR and UXR ChatGPT and Research human aspect of research AI in Research research professionals event Driving Research Forward research for innovation
Link to Key Takeaways from the 2023 Quirk's Event in NYC
Aug 16, 2023
Key Takeaways from the 2023 Quirk's Event in NYC
What was the hottest topic at the 2023 Quirk's Event? AI and Research, of course. Learn more from ...
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by Stephan Sigaud
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CX Case Study - Customer Experience market research Phase 5 Customer Insights Emotional Connections Insurance insights and action qualitative research research techniques insurance CX qualitative health insurance CX emotional needs of customers suzie goan
Link to Don't Forget the Qualitative Research - a CX Case Study
Jul 19, 2023
Don't Forget the Qualitative Research - a CX Case Study
Qualitative techniques provide descriptive information about characteristics that are more ...
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by Suzie Goan
AI, as in artificial intelligence
Customer Experience CX Better Customer Experience Financial Services Retail CX Manufacturing CX AI in Manufacturing AI AI & CX AI in Retail AI in Financial Services personalization AI tools
Link to AI Enables Improved Customer Experience Through Personalization
Jun 21, 2023
AI Enables Improved Customer Experience Through Personalization
AI enables improved customer experience through greater personalization to increase ROI. Read ...
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by Stephan Sigaud
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Customer Experience customer journey mapping customer centricity market research customer-centric Market Research Business Insurance research techniques customer-centric approach FCT customer victory circle insurance industry marketing customer journey maps customer-centric business customer-centric company CJM research
Link to Using CJM Research to Help Create a Customer-Centric Organization
May 23, 2023
Using CJM Research to Help Create a Customer-Centric Organization
Read how customer journey mapping research generated insights that enabled FCT to become more ...
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by Andreas Noe
Person counting coins
CX Customer Centricity customer centricity customer-centric Innovation Research customer-centric approach recession proofing growth strategies for recession pricing and trade-off research positioning research pricing research doug church economic decline competitive advantage
Link to Leveraging a Recession for Growth?!?
Apr 26, 2023
Leveraging a Recession for Growth?!?
Read the 2nd article in the Phase 5 series about how businesses can become more future-proof by ...
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by Doug Church
bitcoin on a wallet on a credit card; forms of payment
Finance and Banking market research New Research Studies banking industry Financial Institutions NYPAY Consumer Financial Services impact on banking Financial Services Digital Transformation financial services industry SMBs Financial Service payment trends banking industry disruption payments disruption in banking industry 2025 banking predictions P2P crypto currency contactless payments BNPL digital payments crypto payments
Link to Payment Trends Expected to Disrupt the Banking Industry by 2025
Mar 15, 2023
Payment Trends Expected to Disrupt the Banking Industry by 2025
Findings from Phase 5’s 2023 study into Payment Trends show anticipated disruptions to the Banking ...
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by Schumaila Kumar
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CX customer-centric innovation jobs to be done jtbd UX UX & CX customer-centric approach Reduce Business Uncertainty future proof your business Research to reduce business uncertainty
Link to Customer Centricity to Grow Your Business, Even (Especially!) During Uncertain Times
Feb 15, 2023
Customer Centricity to Grow Your Business, Even (Especially!) During Uncertain Times
Learn how Insights, Innovation, and Experience Management can help businesses become more ...
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by Stephan Sigaud
UX / Design Market Research Business Senior Research Analyst jobs to be done Experiential Design Digital Transformation Trends & Techniques small business technology qualitative research UX UX & CX quantitative research research techniques rachel langer rachel abugov smarter together sociology and research Queen's University Grad phase 5 employee spotlight how technology has changed our lives influence of technology impact of technology on human life
Link to Spotlight on Rachel Abugov – One of the Reasons We’re Smarter Together
Jan 18, 2023
Spotlight on Rachel Abugov – One of the Reasons We’re Smarter Together
Get to know Phase 5's Rachel (Langer) Abugov, MA Sociology, Account Manager, and expert in human ...
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by Stephan Sigaud
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Market Research Business online research online research methodologies online research tools Digital Market Research Trends research techniques online surveys gamify surveys gamifying surveys survey fatigue
Link to Gamify Surveys to Increase Respondent Engagement
Nov 23, 2022
Gamify Surveys to Increase Respondent Engagement
Attention spans are limited! Overcome 'Survey Fatigue': Read Phase 5’s perspective on how to ...
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by Saloni Singh
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