<img alt="" src="https://secure.east2pony.com/208651.png" style="display:none;">

Insights

All Posts

Woman Executive
Customer Experience customer journey mapping customer centricity market research customer-centric Market Research Business Insurance research techniques customer-centric approach FCT customer victory circle insurance industry marketing customer journey maps customer-centric business customer-centric company CJM research
Link to Using CJM Research to Help Create a Customer-Centric Organization
May 23, 2023
Using CJM Research to Help Create a Customer-Centric Organization
Read how customer journey mapping research generated insights that enabled FCT to become more ...
Read
by Andreas Noe
Person counting coins
CX Customer Centricity customer centricity customer-centric Innovation Research customer-centric approach recession proofing growth strategies for recession pricing and trade-off research positioning research pricing research doug church economic decline competitive advantage
Link to Leveraging a Recession for Growth?!?
Apr 26, 2023
Leveraging a Recession for Growth?!?
Read the 2nd article in the Phase 5 series about how businesses can become more future-proof by ...
Read
by Doug Church
bitcoin on a wallet on a credit card; forms of payment
Finance and Banking market research New Research Studies banking industry Financial Institutions NYPAY Consumer Financial Services impact on banking Financial Services Digital Transformation financial services industry SMBs Financial Service payment trends banking industry disruption payments disruption in banking industry 2025 banking predictions P2P crypto currency contactless payments BNPL digital payments crypto payments
Link to Payment Trends Expected to Disrupt the Banking Industry by 2025
Mar 15, 2023
Payment Trends Expected to Disrupt the Banking Industry by 2025
Findings from Phase 5’s 2023 study into Payment Trends show anticipated disruptions to the Banking ...
Read
by Schumaila Kumar
graph showing stock price falling
CX customer-centric innovation jobs to be done jtbd UX UX & CX customer-centric approach Reduce Business Uncertainty future proof your business Research to reduce business uncertainty
Link to Customer Centricity to Grow Your Business, Even (Especially!) During Uncertain Times
Feb 15, 2023
Customer Centricity to Grow Your Business, Even (Especially!) During Uncertain Times
Learn how Insights, Innovation, and Experience Management can help businesses become more ...
Read
by Stephan Sigaud
UX / Design Market Research Business Senior Research Analyst jobs to be done Experiential Design Digital Transformation Trends & Techniques small business technology qualitative research UX UX & CX quantitative research research techniques rachel langer rachel abugov smarter together sociology and research Queen's University Grad phase 5 employee spotlight how technology has changed our lives influence of technology impact of technology on human life
Link to Spotlight on Rachel Abugov – One of the Reasons We’re Smarter Together
Jan 18, 2023
Spotlight on Rachel Abugov – One of the Reasons We’re Smarter Together
Get to know Phase 5's Rachel (Langer) Abugov, MA Sociology, Account Manager, and expert in human ...
Read
by Stephan Sigaud
video game controller
Market Research Business online research online research methodologies online research tools Digital Market Research Trends research techniques online surveys gamify surveys gamifying surveys survey fatigue
Link to Gamify Surveys to Increase Respondent Engagement
Nov 23, 2022
Gamify Surveys to Increase Respondent Engagement
Attention spans are limited! Overcome 'Survey Fatigue': Read Phase 5’s perspective on how to ...
Read
by Saloni Singh
Shirts on a rack Link to Creating a Unified Experience – Considerations for Retail Companies
Oct 25, 2022
Creating a Unified Experience – Considerations for Retail Companies
As the retail landscape shifts, so does the challenge of delivering a unified brand experience. ...
Read
by Stephan Sigaud
person making a purchase using a mobile phone
customer centricity customer-centric New Research Studies small business small businesses Financial Institutions marketing to small businesses Financial Services Phase 5 Study Reinventing Small Business Banking small business banking 2021 SMB Insights State of SMB 2021 Study small business owner SMB Market SMB SMB banking Support Small Business Supporting Small Business financial services industry study 2022 study 2022 SMB Study SMB segment customer-centric approach SMB customers SMBs Financial Service Small Business Study Small Business Research small business market research
Link to What Financial Services Do SMBs Need? How Should They Be Delivered?
Oct 17, 2022
What Financial Services Do SMBs Need? How Should They Be Delivered?
Request for Participation from the Financial Services industry. Help determine research content for ...
Read
by Steve Hansen
Tree Image supporting Chat-bot Enabled Survey Article
market research Online Qualitative Research Market Research Business best practices for online research online research methodologies online research tools Digital Market Research Trends qualitative research quantitative research AI enabled surveys research techniques aleta pleasant chat-bot enabled surveys nexxt intelligence christine sorenson
Link to Qualitative Research at Scale: Using Chatbot-Enabled Surveys
Aug 24, 2022
Qualitative Research at Scale: Using Chatbot-Enabled Surveys
Learn about Phase 5's experience combining a quantitative survey with at-scale qualitative in a ...
Read
by Phase 5 - Christine Sorensen and Aleta Pleasant
Two colleagues high-fiving in the boardroom
Customer Experience UX / Design CX Better Customer Experience User Experience Arnie Guha Insights Association UX UX & CX Integrating UX & CX experience for sustainable competitive advantage Insights Association X Event Employee Experience holistic experience management
Link to Holistic Experience Management - Deep Dive with Arnie Guha
Jul 27, 2022
Holistic Experience Management - Deep Dive with Arnie Guha
Learn how & why to implement an integrated approach to UX, CX, and EX design in this interview ...
Read
by Stephan Sigaud
All posts

    Want to speak to someone about a project?

    Interested in conducting market research?

    Need help landing on a strategy?

    WE'D LOVE TO SPEAK WITH YOU.

    Let's Connect

    Reach Out

    Stay Connected

    Subscribe to our newsletter
    © 2023 Phase 5 Consulting Group Inc.
    Privacy Policy | Politique de Confidentialité