White Papers

The Future of the Interface
How UX professionals must adapt to ensure our work remains relevant and effective as the technology customers are using, and the way they interact with it, are rapidly changing.
The State of Customer Experience in Canada - 2020
This 2020 update to the inaugural study offers great perspective for organizations in a dramatically changing world.
Customer Journey Mapping
Help your group, or your entire business, design experiences that map onto your customer’s world
Insights and Agility
How Insights Professionals are ENGAGING WITH AGILITY
The State of Customer Experience in Canada - 2018
Over the period of September 2017 to March 2018, TMG International asked 85 medium-tolarge size organizations in Canada a number of questions about their CX strategy and performance.